I'll start this review by saying that I believe one of the most important aspects of a shop - really any business or person - is not in whether or not they get things right 100% of the time, the first time (that is like finding a unicorn), but in how they resolve issues that inevitably come up. I needed my clutch replaced on my 2001 Tacoma, and after numerous online recommendations I decided to go with ATLR; their price was extremely competitive, and they got me an appointment within a week and turned the job around the same day. Now, when I got it back, I noticed a sound I hadn't noticed before, somewhere in the drivetrain. Was it there before, or did it just sound different? I don't know. Either way, Jesse had me bring it back, and he pretty much completely tore it down and redid the job (again, same day) to make sure it was done right. He also changed out my transmission fluid and did a few smaller work items for free as a show of good faith; he said he wants me to be 100% satisfied and refused to let me pay him for those things. At the end of the day, it's been several weeks and nothing seems amiss. It shifts and drives like brand new, and he has assured me it's warrantied for a year, so I can bring it back to him if anything is wrong and they will make it right. Given my experience, I have no reason to doubt that. Cheers!
Thank you Gabriel! It was nice to chat with you as well! We are happy to have you as a part of our ATLR family!!
- ATLR--Affordable Toyota & Lexus Repair