ATLR Customer Conduct & Respect Statement

ATLR

ATLR Customer Conduct & Respect Statement

Dear Valued Customer, 

At ATLR, we value every customer and take great pride in providing a professional, honest, and welcoming environment for you, your family, and our team. As a family-owned business, our mission has always been to deliver exceptional automotive care with integrity, transparency, and a high level of personal service.

Our staff is here to help guide you through stressful and often unexpected vehicle problems. They are real people, humans who show up every day with the goal of supporting our customers with kindness, empathy, respect, and professionalism. They take the time to listen, explain, educate, and walk you through the ATLR journey so you can feel informed, confident, and cared for every step of the way.

Over the last several months, we have unfortunately experienced an increase in mean, disrespectful, and inappropriate interactions directed toward members of our staff. While the vast majority of our customers are kind, understanding and appreciative,(we are very Thankful to those that are) however these moments have impacted our team and made it necessary for us to clearly communicate our expectations moving forward.

To continue providing the level of service our customers expect and to protect the wellbeing of the people who work hard to serve you we respectfully ask that all customers uphold the following standards when visiting ATLR or communicating with our staff:

Respect & Professionalism

Please treat our team with courtesy, patience, and professionalism at all times. Our advisors and technicians are here to help, educate, and guide our customers through the process. Mutual respect allows us to do our best work for you.

Respect & Professionalism

We welcome questions, concerns, and feedback and are always happy to take the time to explain inspections, estimates, and recommendations. We also enjoy genuine conversation, because getting to know our customers and building real relationships is an important part of the ATLR experience.

However, aggressive, hostile, or demeaning behavior will not be tolerated under any circumstance. This includes yelling, profanity, intimidation, threats, or disrespectful language whether in person, over the phone, or through digital communication.

Patience With the Process

Proper vehicle inspection, diagnosis, and repair require time, precision, and expertise. Pressuring or rushing our team can compromise accuracy and safety. Our commitment is to complete repairs correctly and safely the first time, not to cut corners.

🚫 Zero-Tolerance Policy🚫 

To maintain a safe and respectful workplace, ATLR reserves the right to:

• Refuse or discontinue service for any customer who engages in abusive or inappropriate behavior
• Request removal from the premises if conduct becomes disruptive or unsafe
• Take necessary steps to protect our team and uphold our company values
  

 
Our Promise to You

In return, ATLR remains committed to providing:

• Our signature Red Carpet Journey, because you deserve the best care and service
• Honest communication and transparent pricing
• A respectful, comfortable, and safe environment every time you visit
• Highly skilled, certified technicians focused on quality and safety

We appreciate your understanding and continued support. These expectations allow us to focus on what matters most: taking great care of you and your vehicle while supporting the team who makes it all possible.